Last updated: 27 October 2026
This notice explains how EICR in London handles personal information when you browse this website, ask for a quote, book work, make a payment, submit a review or receive certificates.
Who controls your information
EICR in London
Unit 16, Office 2, Midas Business Centre, Wantz Road, Dagenham, RM10 8PS
Email: info@eicrinlondon.co.uk
Phone: +44 7878 655350
Information we collect
We may collect your name, contact details, service and property information, appointment preferences, access notes, booking and payment status, correspondence, reviews, certificates and basic technical or security logs. Stripe processes card details directly; we receive transaction references and payment status rather than full card details.
Why we use it
We use information to answer enquiries, take steps before a contract, manage bookings, arrange and deliver services, take payment, issue invoices and certificates, prevent misuse, maintain business records and comply with legal obligations. The usual lawful bases are contract, legal obligation and our legitimate interests in operating and protecting the service. We rely on consent where required for optional analytics, campaign measurement or marketing.
Customer reviews
If you leave a review on our website, we collect the name you enter, the service you used, your star rating and your comments. We check every review before it is published. Once approved, your name, the service, your rating and your review are shown on our home page. We publish reviews only with your consent, which you give when you submit the form. You can ask us to remove your review at any time by contacting us.
Who receives it
Information may be shared only as necessary with authorised operations staff, the assigned engineer or service partner, website and email hosting providers, payment processors, professional advisers, regulators and authorities. Operations staff can access service-delivery details but not payment amounts or owner-only website settings. Analytics or campaign-measurement providers may receive device or usage information only under the applicable consent choices.
International transfers
Some technology providers operate outside the United Kingdom. Where personal information is transferred internationally, we rely on the provider's applicable transfer safeguards and contractual protections.
How long we keep it
Quote and enquiry records are normally kept for up to 24 months. Booking, payment and invoice records are normally kept for up to six years where needed for tax, accounting, contractual or dispute purposes. Certificate records are kept for as long as reasonably needed to provide copies and meet legal obligations. Reviews we do not approve are deleted. Published reviews stay on the website until you ask us to remove them or we take them down. Security logs are kept only as long as reasonably necessary.
Cookies, analytics and campaign measurement
Essential technologies support security and requested site functions. If enabled and accepted, optional Google Analytics or Google Ads conversion tags may measure visits and actions connected with marketing campaigns. The website theme does not insert third-party advertising space or display ads. See our Cookie Policy for more detail.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction or transfer of your personal information, object to certain use, or withdraw consent. Contact us using the privacy email above. You may also complain to the Information Commissioner's Office.
Security and changes
We use access controls and other reasonable safeguards, but no internet service can guarantee absolute security. We may update this notice when our services or legal requirements change; the latest version will remain on this page.
